Help & FAQs
Trust & Safety
Can I trust my cleaning professional?
All of our folks are interviewed and pass a nationwide detailed background check. Less than 5% of the people that apply, end up working as a Cleaning Pal certified cleaner.
Is my billing information kept safe and secure?
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
What is your 100% satisfaction guarantee policy?
If you’re not content with your cleaning let us know immediately. We will come back and fix the issue, usually the same day.
Does the cleaning professional go through a background check?
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
What happens if something goes wrong during my appointment?
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Manage Your Account
How do I reset my password?
You can submit a password change request on at the Contact Page Link Here
How do I log into my account?
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
How do I change my address?
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
How do I change my password?
You can submit a password change request at the Contact Page Link Here
How do I change y credit card?
Log into your account at [login link] and update your card on file. Your new card will automatically be noted as your default card.
How do I book my first appointment?
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Pricing and Policies
How do I use my credits?
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
How do I view my CleaningPal credits?
Simply log in. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
Are Gift Cards for first time customers only?
All customers both new and existing can use gift cards. You can use gift cards for Mom and Dad or kids, months in advance. You can use them for biweekly and monthly cleanings. The system will automatically apply the code to your next appointment. You can not apply your card balance to a past appointment that is already completed.
Can I apply a Gift Card to an existing upcoming appointment?
Absolutely. Simply enter your giftcard code into the booking form as you are creating your booking. Your final price will automatically change to reflect your giftcard balance. At any time you can log into your account and see the balance on any giftcards you have.
Why do you need my credit card information to redeem a voucher?
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
What is your satisfaction or refund policy?
If something is not done to your expectations, please let us know immediately. We’ll send a team out to make it right (within a 3-day window).
Getting Started
How much will it cost?
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website at this link HERE
Do you service my area?
We provide services for all of Omaha and Council Bluffs and surrounding areas. We are capable of both home and commercial cleaning and even post construction cleanup.
Can I request special tasks or extras?
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be added or applied to your service. For example, you can do weekly cleaning with a deep cleaning every month.
What is included in a standard cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
Do you bring your own cleaning supplies, products and equipments?
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
Ready to book your cleaning?
Book in 30 Seconds!
Ready to book your cleaning?
Book in 30 Seconds!