Privacy Policy

Last updated: May 2025

CleaningPal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services. Please read this policy carefully.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and home address when you request a quote or book a service.
• Service Details: Home size, cleaning preferences, scheduling information, and special instructions.
• Payment Information: Billing details processed securely through our payment processor. We do not store full card numbers.
• Communications: Messages, emails, or SMS messages you send to us.
• Website Usage: Pages visited, browser type, IP address, and referring URLs collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Schedule and fulfill cleaning service appointments
• Process payments and send receipts
• Send appointment reminders and service updates
• Respond to inquiries and customer service requests
• Improve our website and services
• Send promotional offers and newsletters (you may opt out at any time)
• Comply with legal obligations

3. SMS Communications

By providing your phone number and opting in, you consent to receive SMS text messages from CleaningPal regarding appointment confirmations, reminders, service updates, and promotional offers.

Important: SMS opt-in consent and your phone number are never shared with or sold to third parties for their marketing purposes. Your consent to receive SMS messages is collected solely for communications from CleaningPal.

To opt out of SMS communications at any time, simply reply STOP to any message we send you. You will receive a one-time confirmation and no further SMS messages will be sent. For help, reply HELP or contact us at hellocleaningpal@gmail.com.

Message and data rates may apply. Message frequency varies based on your account activity.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted vendors who help us operate our business (payment processing, scheduling software, email delivery) under confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Your Rights

You may request to access, correct, or delete your personal information by contacting us. We will respond to verifiable requests within a reasonable timeframe.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• CleaningPal
• Omaha, Nebraska
• Phone: (712) 435-2220
• Email: hellocleaningpal@gmail.com