Privacy Policy

Last updated: September 29, 2026  ·  CleaningPal · Omaha, Nebraska · info@cleaningpal.com · 712-435-2220

1. Information We Collect

When you request a quote, book a cleaning, or contact us, we may collect the following:

• Name — to personalize your service and communications
• Home address — to schedule and perform cleaning services
• Phone number — to send appointment confirmations and reminders via SMS
• Email address — for booking confirmations and service updates
• Payment information — processed securely through our payment provider; we do not store full card numbers

We may also collect basic usage information (pages visited, device type) through standard website analytics tools to improve our site.

2. How We Use Your Information

• Schedule and deliver cleaning services
• Send appointment confirmations, reminders, and arrival notices via SMS (with your consent)
• Process payments
• Respond to questions and support requests
• Improve our services and website

We do not sell your personal information. We do not share your data with third-party marketers.

3. SMS Notifications & Consent

When you book a cleaning online, you have the option to opt in to SMS notifications by checking the consent box on our booking form. By opting in, you agree to receive text messages from CleaningPal related to your appointments, including:

• Booking confirmations
• Appointment reminders
• Cleaner arrival notices

Message frequency varies based on your bookings (typically 2–4 messages per appointment). Message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any text we send. Reply HELP for assistance.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes; text messaging originator opt-in data and consent will not be shared with any third parties.

4. Data Security

We use industry-standard measures to protect your information. Payment data is handled by PCI-compliant processors. We do not store sensitive payment details on our servers.

5. Third-Party Services

We use trusted third-party services to operate our business (payment processing, scheduling, analytics). These providers access your data only as needed to perform their services and are bound by confidentiality agreements.

6. Your Rights

You may request to access, correct, or delete the personal information we hold about you at any time. Contact us at the information below.

7. Contact Us

Questions about this privacy policy? Get in touch: